Support request

Welcome to the Exam Candidate Support Site. Please complete this form, which will allow us to process your request timely and with the necessary priority.

Topic*

Cambridge - Is your exam within the next 14 days*
Cambridge - Topic*
Cambridge - Registration & Exam Date*
Cambridge - Changes & Cancellations*
Cambridge - Invoice*
Cambridge - Absence & Exam Retake Option*
Cambridge - Speaking Exam*
Cambridge - Exam Day Questions*
Cambridge - Covid-19 related issues*
Cambridge - Results*
Cambridge - Certficates*
Cambridge - After Exam*
You can find all our exam dates here
As long as an exam date is online, you are welcome to register
You will receive this info 10 days prior to the exam
You will receive your Entry Statement 10 days prior to the exam
Did you know? You can change this in Swiss Exams Access 24/7
We are glad to help. You can cancel your exam in Swiss Exams Access 24/7
Change your contact details in Swiss Exams Access directly
Immediately request your copy in Swiss Exams Access
Check your payment status in Swiss Exams Access easily
If you pay after the payment deadline, you will be charged for this fee
Request your Exam Retake Option code in Swiss Exams Access directly
The code is only valid for the exact same exam level and only within 12 months after the exam
You must present a valid ID on the exam day
Find our exam day tips here
Your result release date is on your Online Result Letter
Make sure to register first and only then login
The certificate is shipped from England 4-6 weeks after the online result release date
Did you know? You can easily change your address in Swiss Exams Access

Language Selection*
- Deutsch
- English
Goethe - Is your exam within the next 14 days*
Goethe - Ist Ihre Prüfung innerhalb der nächsten 14 Tage?*
Goethe - Topic*
Goethe - Thema*
Goethe - Registration & Exam Date*
Goethe - Anmeldung & Prüfungstermin*
Goethe - Changes & Cancellations*
Goethe - Umbuchung & Abmeldung*
Goethe - Invoice*
Goethe - Rechnung*
Goethe - Absence & Failure*
Goethe - Abwesenheit & Nichtbestehen*
Goethe - Speaking Exam*
Goethe - Mündliche Prüfung*
Goethe - Exam Day Questions*
Goethe - Fragen zum Prüfungstag*
Goethe - Covid-19 related issues*
Goethe - Covid-19-bezogene Fragen*
Goethe - Results & Certificates*
Goethe - Ergebnis & Zeugnis*
Goethe - After Exam*
Goethe - Nach der Prüfung*
You can find all our exam dates here
Alle Prüfungstermine finden Sie hier
As long as an exam date is online, you are welcome to register
Solange ein Termin online ist, können Sie sich anmelden
Leider nicht. Bitte wählen Sie einen anderen Termin aus
You will receive this info 10 days prior to the exam
Sie werden 10 Tage vor der Prüfung darüber informiert
You will receive your "Prüfungseinladung" 10 days prior to the exam
Sie erhalten Ihre Prüfungseinladung 10 Tage vor der Prüfung
Haben Sie gewusst? Sie können direkt in Swiss Exams Access umbuchen
Stornieren Sie Ihren Termin umgehend in Swiss Exams Access
Ändern Sie Ihre Daten direkt in Swiss Exams Access
Laden Sie Ihre Rechnungskopie direkt in Swiss Exams Access herunter
Überprüfen Sie Ihren Zahlungsstatus in Swiss Exams Access
Wenn Sie erst nach der Zahlungsfrist bezahlen, werden Sie mit dieser Gebühr verrechnet
Sie müssen am Prüfungstag einen gültigen Ausweis dabei haben
Hier finden Sie alle Tips zum Prüfungstag
Der Code ist nur für das genau gleiche Prüfungsniveau gültig
Alle Zertifikate werden innert 14 Tagen versendet; ausser bei C2 dauert es 5 Wochen
Ihre Adresse können Sie direkt in Swiss Exams Access ändern

IELTS - Is your exam within the next 14 days*
IELTS - Topic*
IELTS - Registration & Test Date*
IELTS - Changes & Cancellations*
IELTS - Invoice*
IELTS - Absence & Failure*
IELTS - Test Day Questions*
IELTS - Covid-19 related issues*
IELTS - Results*
IELTS - Test Report Form*
IELTS - After Test*
Please find all test dates here
You can view this information in your Test Taker Portal immediately after registration
Once you have submitted your ID and paid the test fee, you will receive a confirmation email
You can easily upload it in your Test Taker Portal
Did you know? You can change this in your Test Taker Portal
You can check your payment status 24/7 in your Test Taker Portal
You must bring the same and valid ID/passport you used when you booked your test
Did you know? All our Test Day Tips are online
The Test Report Form is availble 3-5 days after the test
Yes. Find out more about it

SHOP / PREP - Is your exam within the next 14 days*
SHOP / PREP - Topic*
SHOP / PREP - Books*
SHOP / PREP - Preparation Material for Exams*
SHOP / PREP - Order*
SHOP / PREP - Invoice*

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Name (DE)*
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School / Organisation (DE)
Phone*
Phone (DE)*
E-Mail*
Email (DE)*
Invoice number
Invoice number (DE)
Description
Description (DE)
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